Dimension 8.4. Performance evaluation for service delivery
DIMENSION MEASUREMENT GUIDANCE
8.4:1. This dimension considers the extent to which the design of public services and the appropriateness, efficiency, and effectiveness of those services is assessed in a systematic way through program or performance evaluations. The evaluations are considered within the scope of this dimension if they cover all or a material part of service delivery or if they are cross-functional and incorporate service delivery functions. Independent evaluations in this context are those undertaken by a body that is separate from, and not subordinate to, the body that delivers the service. It could be a part of
the same unit that has a separate reporting line to the CEO, or a senior management committee. For example, it could be a department with specific responsibilities for independent evaluation or review across the unit, including an internal audit department. Such evaluations may also be undertaken by the government’s external auditor and may be called ‘performance audits.’ Performance audits are included in this dimension and are not covered in PI30: External audit.
8.4:2. Assessors may find it useful to prepare a summary by ministry as set out in table 8.5 below. For an A or B score on PI-8.4, the evaluations must cover both the efficiency and effectiveness of service delivery. For a C score the evaluations may cover efficiency OR effectiveness.
Dimension 8.4. Scoring
|Minimum requirements for scores
|Independent evaluations of the efficiency and effectiveness of service delivery have been carried out and published for most ministries at least once within the last three years.
|Evaluations of the efficiency and effectiveness of service delivery have been carried out and published for the majority of ministries at least once within the last three years.
|Evaluations of the efficiency or effectiveness of service delivery have been carried out for some ministries at least once within the last three years.
|Performance is less than required for a C score.
Table 8.5: Independent evaluation reports or reviews prepare
|Program or service evaluated
|Date of evaluation report
|Report author (e.g., independent assessor, ministry, IAU, SAI)
|Service delivery expenditure covered by evaluation (amount or %)
|Efficiency (Y or N)
|Effectiveness (Y or N)
PEFA Handbook Volume 1: The PEFA Assessment Process – Planning, Managing and Using PEFA